LEGAL NOTICES

GRIEVANCE POLICY

AREMIS is committed to respecting the highest standards of transparency, accountability, and stakeholder engagement.
An important element of our responsibility is to provide internal and external stakeholders with a clear, transparent, and accessible process for reporting grievances concerning the company and its activities.
This policy establishes the principles and procedures by which grievances can be submitted, acknowledged, evaluated, and resolved in a fair and timely manner..

01 – SCOPE OF THE POLICY

A This policy applies to all AREMIS stakeholders, including:

– Employees and contractors

– Clients

– Suppliers and commercial partners

– Community members and other external stakeholders

It aims to ensure that grievances are treated in a systematic, transparent, and equitable manner.

02 – ACCESS TO COMPLAINT MECHANISMS

The Company provides a dedicated form for filing complaints:

– Stakeholder Complaint Form

– This channel allows all stakeholders, internal and external, to easily file complaints concerning the Company’s activities.

03 – GUARANTEES AND INFORMATION PROVIDED

Grounds for Admissibility of a Complaint

A complaint may be filed when a stakeholder reasonably believes that an action, decision, or behavior by the Company or its representatives has caused or could cause harm, is unethical, illegal, or otherwise contrary to the Company’s values and commitments.

Steps and Timelines of the Complaint Procedure

– Acknowledgment of complaint within 10 business days

– Initial assessment and determination of admissibility within 15 business days

– Investigation or fact-finding process conducted within 6 to 8 weeks, depending on complexity

– Communication of findings and proposed solution to the stakeholder

Resolution Mechanism

AREMIS will facilitate resolution through open communication, corrective actions where appropriate, and mediation if necessary. Resolutions may include corrective measures, policy updates, or other actions deemed appropriate.

04 – GRIEVANCE HANDLING PROCEDURE

Response to Stakeholder Complaints

For each complaint submitted, AREMIS commits to:

– Communicate regularly each step of the process to the stakeholder, including updates on progress, decisions made, and scheduled deadlines

– Provide final confirmation once the grievance is resolved, detailing the actions taken

Complaints Not Accepted

If the issue raised is not accepted as a grievance under this policy, AREMIS will provide the concerned party with a written justification explaining the reasons for rejection (for example: insufficient grounds, issue outside the scope of the company’s activities).

05 – INVESTIGATION PROCEDURE

– AREMIS records and acknowledges receipt of the grievance.

– A preliminary review determines admissibility.

– If the grievance is admissible, a full investigation is conducted, with the participation of relevant managers or external experts, as appropriate.

– A report is prepared, summarizing the findings and recommendations.

– Corrective measures or solutions are implemented. The stakeholder is informed in writing of the outcome, accompanied by supporting explanations.

06 – CONFIDENTIALITY AND ABSENCE OF RETALIATION

All complaints will be treated with the utmost confidentiality. Stakeholders who submit complaints will not be subject to any retaliation, discrimination, or harm for having expressed their concerns.

07 – PUBLICATION

This complaint handling policy is publicly accessible on the company’s website.
Stakeholders are invited to use this mechanism responsibly and in good faith.

08 – NOTE

This grievance handling policy does not replace or take precedence over AREMIS’s whistleblowing and confidentiality policy.

Any report concerning, or likely to concern, fraud, violation of law or regulation, or serious misconduct will be treated as a priority in accordance with the whistleblowing policy, which will take precedence in case of overlap or uncertainty as to the applicable procedure.

STAKEHOLDER COMPLAINT FORM

This form allows stakeholders to submit any complaint or concern related to AREMIS’s activities or operations. Each complaint will receive an acknowledgment of receipt, be examined, and, where appropriate, be handled properly in accordance with the internal procedure in effect. A response will be communicated upon completion of the process.