MANAGED SERVICES
From strategy on paper to operations on the ground.
THE QUESTION WE ANSWER
WHAT WE DO
Operate the workplace day to day.
Strategy and design only deliver if someone runs the workplace every day. We embed the right people, the right data and the right governance — and we keep performance lifting year on year.
01 – TAILORED
A setup built around the client
Embedded AREMIS resources, sized to the portfolio and the moment — and able to flex as scope, sites and priorities evolve..
02 — EXPERT
Market-aligned competencies
CAD, space planning, project management, FM, real-estate data and change management — specialists, not generalists, calibrated against industry benchmarks.
03 – GOVERNED
Clear ownership, clear measure
Structured governance, named owners, measurable deliverables and quality criteria — so leadership knows what is being delivered and how it performs.
04 – IMPROVING
Performance, lifted year on year
Combining operations with data secures quality, removes approximation and creates a continuous-improvement loop on cost, service and experience.
WHY IT MATTERS
What runs gets measured – and what gets measured improves.
Workplace operations look invisible until they break — yet they decide whether the cost base stays under control, whether the data stays trusted, and whether the experience stays consistent..
2 in 3
Workplace decisions are still made without trusted operational data
50%
Workplace performance depends on what happens after go-live
1 in 2
Workplace initiatives lose momentum without continuous operational ownership
100%
Of workplace data can become unreliable within a year without dedicated operational ownership
VALUE PROPOSITION
Four convictions that make the workplace run.
Strategy and design only deliver if someone runs the workplace every day. Four principles steer how we set up the team, the data and the governance.
01 – Tailored
A setup built around the client
Embedded AREMIS resources, sized to the portfolio and the moment — and able to flex as scope, sites and priorities evolve.
Right-sized today, ready for tomorrow.
02 – Expert
Specialist competencies, market-aligned
CAD, space planning, project management, FM, real-estate data and change management — specialists, not generalists, calibrated against benchmarks.
Specialists on every seat.
03 – Governed
Clear ownership, clear measure
Structured governance, named owners, measurable deliverables and quality criteria — so leadership knows what is being delivered and how it performs.
Run with discipline.
04 – Improving
Performance, lifted year on year
Combining operations with data secures quality, removes approximation and creates a continuous-improvement loop on cost, service and experience.
Run today, better tomorrow.
OUR METHOD
From day one to day one thousand, in four phases.
One method, four phases, each with a single explicit purpose and a single deliverable. The output is a workplace that runs — measured, governed, improving.
⦿
PHASE 01
MOBILISE
Stand up the right team, on the right scope.
PHASE 01 – MOBILISE
Stand up the right team, on the right scope.
- Define scope, deliverables, service standards
- Build the embedded team — CAD, planning, FM, data
- Set governance, rituals and reporting
DELIVERABLE
Operating Model & Team
⦿
PHASE 02
RUN
Operate the workplace, not just oversee it.
PHASE 02 – RUN
Operate the workplace, not just oversee it.
- Space planning, moves, churn and project support
- Real-estate data and CAD kept clean and trusted
- FM coordination, service levels, supplier interface
DELIVERABLE
A Workplace That Runs
⦿
PHASE 03
MEASURE
Read performance, not just activity.
PHASE 03 – MEASURE
Read performance, not just activity.
- KPIs on cost, service, occupancy and experience
- Steering committees, monthly and quarterly reviews
- Audits, deviation alerts, data-quality controls
DELIVERABLE
Performance Read-out
⦿
PHASE 04
IMPROVE
Lift the dispositif year on year.
PHASE 04 – IMPROVE
Lift the dispositif year on year.
- Continuous-improvement plans on top issues
- Process automation and tooling upgrades
- Annual scope and team-mix recalibration
DELIVERABLE
Improvement Plan
THE PROMISE
A workplace that runs, measured and steadily improved — long after the project ends.
WHERE IT CONNECTS
The layer that keeps everything else true.
Strategy, space and technology only deliver if someone runs them. Managed Services is the operating layer that holds the data, the service and the experience together day after day.
UPSTREAM
Strategy &
Organisation
Hold the direction in operations. Strategy sets the trajectory. Managed Services keeps day-to-day decisions aligned with it — so it survives churn and turnover.
UPSTREAM
Design &
Build
Keep the space performing. Space planning, CAD, moves and project support — so the as-built design keeps performing under real-life churn.
PARALLEL
Digital
Workplace
Keep the data trustworthy. Real-estate data, occupancy, KPIs and reporting — kept clean, current and auditable, so leadership steers from facts.
START THE CONVERSATION
Let’s run your workplace better.
A first conversation is enough to know whether we’re the right partner. Our Managed Services leads across Belgium, France, Luxembourg and Switzerland are one call away.