Company
GSK Biologicals
- GlaxoSmithKline Vaccines (GSK Vaccines), the vaccine division of the GSK Group, is a global vaccine research, development and production company, at the cutting edge of innovation in the fight against the most deadly infections and diseases.
- Headquartered in Belgium, GSK Vaccines employs over 12.000 people worldwide, of which 8.000 in its three Belgian sites: Rixensart, Wavre and Gembloux.
Challenge
GSK adopts the 'Smart Working' concept: The challenges of the transition to an agile and collaborative working environment
Facing a strong growth and changes in ways of working, GSK decided to implement a new workplace concept called ‘Smart Working’ in line with its corporate culture.
Moving from assigned desks to an Activity Based Workplace raised several challenges that had to be addressed carefully:
- Workplace concept definition;
- Communication and change management;
- Physical implementation;
- Move management;
- Post-implementation care;
Solutions
From preparation to evaluation: Key stages in the design and deployment of a new work environment
PREPARE > DESIGN > DEVELOP > BUILD > EVALUATE > ADJUST
1. Overall Project Methodology Definition
- Organization and planning
- Change management policy
2. Needs Specification Workshops
- Workplace users profiles
- Individual and collective requirements
- Coaching users about preparation activities such as ‘Clear out’ day (storage reduction)
3. New Workplace Design
- Interior design specification (colors, furniture,…)
- Technical solutions coordination (IT, printing,…)
- Space layout proposals, communication to community members
4. Project and Change Management
- Project coordination with all stakeholders
- Detailed explanation to community members
- Relationships with several committees (EHS,…)
5. Move Management
- Preparation, planning, communication
- Supervision of work and move coordination
- Drawings, database and space KPI’s update
6. Post-Implementation Follow-up
- Satisfaction assessment
- Fine-tuning
- Capacity / occupancy evolution measurements and anticipation
Results
Smart Working in action: Space savings, user satisfaction and ecological impact
The careful deployment of the Smart Working environment produced so far the following results:
- Space savings: 31%
- Employee satisfaction: 84%
- CO² savings: annual production of 170 families
